Frequently Asked Questions (FAQ)
Order & Delivery
When can I expect my order?
The average delivery time is about 8–11 business days.
The expected delivery time has passed – where is my order?
In 99% of cases, orders are delivered within the specified delivery time. In rare cases, however, there may be delays in shipping. You can check the current status of your order using the following link:
Track & Trace page >>
If you have not received your order 7 days after the delivery time, please contact us.
How much are the shipping costs?
We do not charge any shipping costs – shipping is completely free for you!
Exchange & Returns
I am not satisfied with my order – can I return it?
Yes, you can easily return your order to us within 14 days.
I want to return an item – what do I need to do?
For exact instructions, please visit our page on exchanges & returns.
Track & Trace
Where can I find my Track & Trace code?
In the order confirmation email, you will find a number starting with "#CRYS" at the top. This is your personal order number, which you can use to track your delivery on our website.
My Track & Trace code shows no information – what's wrong?
Please ensure that you enter your order number correctly, e.g., "#CRYS9492".
Once your package has arrived at the shipping service provider, the shipping information will become visible. Please note that there may be a short delay here.
If you have any further questions, you can contact us at any time via the contact form.